Refund and deposit policies
Our refund policy for the sale of treatments and training courses purchased in our clinics is listed below.
Refund policy for events are listed within each event's terms and conditions.
Treatment or courses deposit refund policy:
Change of mind on treatment or training course:
In the event that you have changed your mind about a treatment booking that you booked for one of our clinic locations or training course, This can only be exchanged for a credit to the value of the deposit paid to use on any treatments in any of our clinic locations.
Unhappy with our treatments or training course:
If you are unhappy with any of the treatments provided, the service received in clinic or the standards of our training course. Then we want to know about it. Please contact us at the earliest and make us aware of the concerns. We will look at booking a follow up to rectify any issues with treatments or invite you back to assess why the treatment has not met your expectations. If you have started any training course then no refund of payment will be issued however additional support or training will be offered.
All aesthetics courses and students with any issues regarding training are also invited back to discuss any issues and create a suitable learning plan to meet your needs.
Deposits and refunds:
Under no circumstances are any deposits for courses or treatments refundable under any circumstances. We often ask for a deposit for larger treatments or training courses this is none refundable however in certain circumstances can be honoured in the value of a credit to use in clinic. Any no shows or lateness over 20 minutes will result in loss of training course or aesthetics treatment appointment.
Botox top up policy:
Clients must book a follow up for Botox within 2-4 weeks. The follow up session is free of charge however if additional products are required due to individual muscle anatomy then the cost for treatment is £30
if you have any issues or concerns then please contact us to discuss your concerns
The dermagen clinic limited